A recent news story about a cancelled American Airlines flight provides an excellent example of how NOT to conduct Customer Service.  While I empathize with the crew and can completely understand the outrage of the passengers, the situation was not handled very professionally, in my opinion.  While the story might be aggravating, reading it reminded me how important customer service skills are to Group Fitness Instructors.  In this post, we’ll examine how we might better mitigate student complaints and help everyone win.

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